Markant DVA

Revolutionise your processes within the supply chain!

Simplify your logistics processes and reduce information disruptions as well as high costs: The Digital Case File is an open, cloud-based platform that enables all parties - suppliers, traders and forwarders - to access relevant information at the same time so that no time is lost in the event of a complaint. Digitisation of delivery notes is supported by state-of-the-art API libraries as well as the existing EDI connections and helps to drastically reduce complaint handling expenses in the warehouses!

Go to claim handling for suppliers!

Benefits for you

Increase efficiency

Speed up your processes and increase your efficiency by managing documents and information electronically.

Transparency

Instantaneous provision of essential information and documents gives you insights into the entire complaint process when you need it most.

Cost reduction

Automate inefficient processes and reduce your costs by eliminating paper and printing costs.

Data integrity

Protect your data and minimise the risk of loss or damage through secure data management.

Explanation video

m.DVA

The digital case file at a glance

Claim Handling

Process complaints easily: Automatically exchange data electronically! 

  • Display of complaints with relevant information (e.g. reasons for the complaint, evidential photos, actual times, faulty quantities).
  • E-mail important information to everyone involved in the complaint.

Learn more

Digital goods receipt solution

Book the cloud-based software application now and benefit from quick and easy management of data from incoming goods documents, straightforward electronic exchange with business partners in the event of complaints about goods deliveries, without having to operate the necessary technical solutions yourself!

What our customers say:

Philipp Hacker

Customer Service Senior Manager | Merz Consumer Care GmbH

«The centralised, structured storage of all relevant documents and information means that processes are transparent and traceable at all times. The fast availability of the data and the simple handling are particularly noteworthy - this saves time and noticeably reduces queries.»

Sandra Hackmann

Incoming goods management for dry goods | Bünting Unternehmesgruppe

«Many thanks to Markant for the successful introduction of the Digital Case File in our distribution centers. Thanks to the high user-friendliness of the new system and the customized training, our colleagues were able to apply the Digital Case File directly and quickly in their daily work in goods receipt. We look forward to the positive effects that these efficiency and productivity gains will bring.»

Michael Moise & Anette Jenke

Lead ECR/EDI Management & Customer Supply Chain Director | Nestlé Deutschland AG

«All information on complaints at a glance, a single source of truth - that's what we need and are looking for. RECADV also offers us optimisation potential in the invoicing process, which we can tap into with DVA»

Anke Schmidt

Management International Trade and Purchasing Organisation | Dirk Rossmann GmbH

«We have been using the Digital Case File for a year now. We noticed the direct added value right from the start. We wouldn't want to be without the Digital Case File now and together we see a lot of potential for its further development – keyword EUDR. We look forward to the next steps!»

Johanna Weck

DACH Supply Chain Director | Procter & Gamble Service GmbH

«The DVA is an important platform for us to drive forward the digitalisation of delivery and, in particular, complaints processes with our customers and freight forwarders across company boundaries. “This is a further step towards a digitalised supply chain between retail and industry.»

Get in touch with us!