m.DVA
Claim handling for suppliers. Simple. Transparent. Efficient.
With the Digital Case File, you receive all information in real time - without any tedious paper handling!
DO NOT WASTE TIME IN THE EVENT OF A COMPLAINT!
m.DVA: Claim-Handling
The Digital Case File is a cloud-based platform that gives suppliers and all other stakeholders access to information along the supply chain. With DVA: Claim Handling, you always have an overview of your complaints, receive all information in real time and bundle communication, status and documentation centrally in one place. Optimise your processes, save valuable time & increase the satisfaction of your business partners!
The benefits for you
We inform you in real time by e-mail when a new complaint is received. The claim mail already contains the most important details for an initial overview. This allows you to respond more quickly to, act earlier and increase your customer satisfaction.
Thanks to our intuitive claim handling dashboard, you can keep an eye on all claims at! With the help of the filter and search functions, you can quickly and easily find the information you need – whether it's status, documents, or history.
With our export function, you can easily download the desired documents and reports for a specific complaint case - ready for archiving or accounting at any time.
Time-consuming emails are a thing of the past! Use the integrated communication feature in the DVA to exchange information with your partners. Benefit from seamless communication and reduced time expenditure.
All the details about your claims in one tool: With DVA, you can track the current status of a claim at any time! Important information such as reason for complaint, quantities, batches and much more can be called up at any time - without any additional research.
Philipp Hacker
Customer Service Senior Manager | Merz Consumer Care GmbH
«The centralised, structured storage of all relevant documents and information means that processes are transparent and traceable at all times. The fast availability of the data and the simple handling are particularly noteworthy - this saves time and noticeably reduces queries.»
Michael Moise & Anette Jenke
Lead ECR/EDI Management & Customer Supply Chain Director | Nestlé Deutschland AG
«All information on complaints at a glance, a single source of truth - that's what we need and are looking for. RECADV also offers us optimisation potential in the invoicing process, which we can tap into with DVA.»
Johanna Weck
DACH Supply Chain Director | Procter & Gamble Service GmbH
«DVA is an important platform for us to drive forward the digitalisation of delivery and, in particular, complaints processes with our customers and freight forwarders across company boundaries. “This is a further step towards a digitalised supply chain between retail and industry.»
